The Hytrol Experience

Providing the Human Touch in an Automated Customer Service Industry

Posted by Tony Sartin on May 25, 2017 3:35:00 PM


Friendly Customer CareWe've all been there before: calling into a support center expecting a live person to answer when an automated voice answers instead. After following the vocal prompts and being misunderstood by the machine and redirected elsewhere to where you just hang up the phone, you end up right where you started--frustrated.

Read More

Topics: Educational, Customer Experience, Automation

Ask Hytrol: How to Upgrade the Switch on the ProSort 400

Posted by Jonathan Noell on May 18, 2017 10:50:00 AM

 

In today's Ask Hytrol, we're going to discuss how to upgrade your ProSort 400's switch to the latest configuration. First, remove the hex bolt on the rubber bushing mounting bracket. Disconnect the green airlines from the fittings on the cylinder. Loosen the jam nut on the cylinder rod so that the cylinder may unscrew from the rod end. Unscrew the rubber bushing from the cylinder's base. Once the old bushing is removed, add a drop of thread locker onto the new bushing stud and screw the stud tightly into the back of the cylinder. Hytrol recommends allowing the thread locker to cure for approximately 15 minutes.

Read More

Topics: Educational, Ask Hytrol, Integration Partners

David Peacock: Redefining Our Parcel Business with Silver Cell

Posted by David Peacock on May 13, 2017 11:24:00 AM

David Peacock

It's clear--consumers today are demanding more, thanks in part to the expectations set by e-commerce companies like Amazon. With this online retail growth, parcel companies are feeling the pressure.

They are expected to deliver more packages, do so quicker and at an ever-increasing level of efficiency. Material handling manufacturers must address this ongoing growth with parcel customers. Hytrol foresaw this trend and took the steps to prepare and support our integration partners and customers.

With that said, I'd like to introduce our Silver Cell.

Read More

Topics: Manufacturing Industry, Parcel

Employee Spotlight: Marina Bayardo as Controls Engineer

Posted by Rachel Simpson on May 2, 2017 9:52:00 AM

Marina.jpgEditor's Note: The Employee Spotlights are monthly blog posts highlighting one of Hytrol's employees presented in a Q&A style format. We want to showcase how Hytrol's company culture is fueled by our great employees. If you would like to nominate a Hytrol employee, please email info@hytrol.com with the subject line "Employee Spotlight."

--

About Marina Bayardo

I was born in California, but I grew up in Guadalajara, Jalisco, Mexico. I came back to the United States a few years later. My hobbies are taekwondo and reading. I also like to travel and have fun with my friends on weekends. I don’t have children, but I have two lovely dogs, Rambo and Nitro, that I treat like my babies. 

Read More

Topics: Who We Are, Employee Spotlight

Ask Hytrol: How to Upgrade the Switch on the ProSort 100

Posted by Jonathan Noell on Apr 25, 2017 10:27:00 AM

 

In the latest Ask Hytrol, we're going to discuss how to upgrade the ProSort 100's divert switch to the latest configuration. Following proper lock-out tag-out procedures, remove the divert from the unit. Detach the locknut from the vibration mount holding the cylinder mount to the switch plate. Remove the locknuts above the rod end so that the actuator assembly can be pulled out. Unplug the two green airlines. Discard the rubber bushing and mounting angle from the cylinder's end.

Read More

Topics: Educational, Ask Hytrol, Integration Partners

The Biggest Problem with Training and How You Can Prevent It

Posted by Jonathan Noell on Apr 18, 2017 4:37:00 PM

When I facilitate a training event at Hytrol or at a customer's facility, I always ask participants to share their main goal(s) or objectives for the training so that I can confirm we meet them. Almost without fail, at least one response is, "My boss sent me."

As a training specialist, it's disappointing to hear because it means the employee does not have a clear understanding of why they are in training in the first place and what the desired business outcome for their attendance is. Without that understanding, the employee is almost guaranteed to fail in transferring this new knowledge to their job.

According to the Association for Talent Development, organizations in 2015 spent an average of $1,252 per employee on direct learning expenditures. For even the smallest of organizations, that cost adds up quickly. Failure to drive successful learning transfer, or ability to apply the behavior/skills/knowledge acquired to their job, to actual business results is a very costly mistake.

Read More

Topics: Educational, Training, Sales

5 Ways That Lean Can Help Any Business

Posted by Kathy Cole on Apr 11, 2017 11:05:00 AM

040617_LeanBlogGraphic_FL-01.pngLean manufacturing, often simply referred to as "Lean," is a set of operational tools and philosophies that, when applied, create a quality product at maximum value to benefit customers. The practice involves considering the customer's needs in all aspects of the organization to reduce waste, optimize processes and provide the most value.

Read More

Topics: Lean Manufacturing

Employee Spotlight: Tony Sartin as Customer Care Manager

Posted by Rachel Simpson on Apr 3, 2017 9:52:00 AM


Tony_Sartin.jpgEditor's Note: The Employee Spotlights are monthly blog posts highlighting one of Hytrol's employees presented in a Q&A style format. We want to showcase how Hytrol's company culture is fueled by our great employees. If you would like to nominate a Hytrol employee, please email info@hytrol.com with the subject line "Employee Spotlight."

--

About Tony Sartin

I grew up in Jonesboro, Ark. but lived the past seven years in Rossville, Tenn. with my wife, Paula and our three boys, Drew, Jacob and Mason. I've been working at Hytrol for 30 years. When I'm not at my desk, I try to keep myself busy with projects around the house. I love watching college football with my family. 

Read More

Topics: Who We Are, Employee Spotlight

David Peacock: Hytrol's 70th Anniversary

Posted by David Peacock on Mar 29, 2017 5:30:00 PM

David Peacock

Time flies when you're making history. That was our motto when Hytrol celebrated its 65th anniversary, and as we enter our 70th year in business, we are taking a moment to reflect on just how true that statement remains today. Hytrol is a company fueled by innovation and relationships. We understand the necessity of both if we are to fulfill the path charted for us by our founder, Tom Loberg.

Read More

Topics: Manufacturing Industry, History of Hytrol

Deskilling the Retail Supply Chain through Automation

Posted by Boyce Bonham on Mar 22, 2017 4:31:00 PM

Technology continues to shape the organizational environment, and retail is no different.

Read More

Topics: Conveyor Systems, Automation