The Hytrol Experience

Tony Sartin

Tony Sartin is the Customer Care Manager at Hytrol. He has over 27 years of experience with the company and has been involved in many customer-centric initiatives throughout the years, including the Lean manufacturing transition and the development of Hytrol's internal training program. Tony's unique blend of customer-focused enthusiasm and extensive manufacturing knowledge is the driving force behind the team of support experts within Customer Care.
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Recent Posts

Providing the Human Touch in an Automated Customer Service Industry

Posted by Tony Sartin on May 25, 2017 3:35:00 PM


Friendly Customer CareWe've all been there before: calling into a support center expecting a live person to answer when an automated voice answers instead. After following the vocal prompts and being misunderstood by the machine and redirected elsewhere to where you just hang up the phone, you end up right where you started--frustrated.

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Topics: Educational, Customer Experience, Automation

Skills and Characteristics of a Customer-Focused Team

Posted by Tony Sartin on Oct 18, 2016 5:30:00 PM


101016.CustomerCare.BlogGraphic-01.pngHow do you create customer loyalty? In the past, companies have tried to do it by cutting prices and creative gimmicks, but what almost every industry has learned is that you do it by building a relationship with a customer built on a great experience with your company.  

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Topics: Educational, Customer Experience, Careers

How Lean Manufacturing Affects the Customer Experience

Posted by Tony Sartin on Oct 11, 2016 5:30:00 PM


101016.EfficiencyQuality.BlogGraphic-01.pngIf you've ever visited with a Hytrol representative, visited our manufacturing facility, or even just read our blog posts, you know that Lean Manufacturing is at the heart of everything that we do. We began our lean practices over 10 years ago, and we've never looked back, and there is a single reason why: our customer.

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Topics: Lean Manufacturing, Customer Experience

The 5 Characteristics of a Team-Oriented Department

Posted by Tony Sartin on Mar 17, 2016 9:00:00 AM

CustomerCareBlogGraphic.jpgCreating a team-oriented environment can seem like a daunting task. In today’s workplace, employees can find themselves competing against each other instead of helping one another out, and in the end everyone’s performance suffers for it. 

As a team leader, it’s your job to take your employees to the highest level of performance—you can do this by creating an environment that plays on everyone’s strengths and creates a culture of excellence. At Hytrol, we place importance on having a family culture and helping one another. You can create this kind of culture in your own department by focusing on these five major characteristics.

 

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Topics: Customer Experience

Be People Savvy: How to Create an Omni-Channel Customer Experience

Posted by Tony Sartin on Jun 9, 2015 7:00:00 AM

Create an omni-channel customer experienceOmnichannel is here to stay: it's a goal in every industry, creating a seamless experience in every customer interaction.

But it's also more than just a buzzword. A truly integrated environment is more than just the same color scheme and pricing; it’s about the customer. To create the ultimate experience, you have to be more than tech savvy—you have to be people savvy.

 

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Topics: Educational, Who We Are, Material Handling

4 Steps to Create Customers for Life

Posted by Tony Sartin on Aug 12, 2014 9:30:00 AM


Customer_Care_at_HytrolHow do I create satisfaction for a customer? Will a happy customer be there forever? Is one bad experience going to cause my customer to leave?

These questions are at the heart of customer service. Whether your company is dealing with changes in the economy or changes in technology, sometimes difficult situations arise with customers. Through great customer experience, you can build strong relationships that will keep your customer coming back. At Hytrol, we have experienced the importance of these strong relationships, seeing our customers continue to believe and trust that we will overcome issues and meet their needs and expectations in the end.

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Topics: Educational, Integration Partners