The Hytrol Experience

Providing the Human Touch in an Automated Customer Service Industry

Posted by Tony Sartin on May 25, 2017 3:35:00 PM

Friendly Customer CareWe've all been there before: calling into a support center expecting a live person to answer when an automated voice answers instead. After following the vocal prompts and being misunderstood by the machine and redirected elsewhere to where you just hang up the phone, you end up right where you started--frustrated.

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Topics: Educational, Customer Experience, Automation

Deskilling the Retail Supply Chain through Automation

Posted by Boyce Bonham on Mar 22, 2017 4:31:00 PM

Technology continues to shape the organizational environment, and retail is no different.

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Topics: Conveyor Systems, Automation