The Hytrol Experience

Skills and Characteristics of a Customer-Focused Team

Posted by Tony Sartin on Oct 18, 2016 5:30:00 PM


101016.CustomerCare.BlogGraphic-01.pngHow do you create customer loyalty? In the past, companies have tried to do it by cutting prices and creative gimmicks, but what almost every industry has learned is that you do it by building a relationship with a customer built on a great experience with your company.  

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Topics: Educational, Customer Experience, Careers

David Peacock: Material Handling Acquisition Effects on Customers

Posted by David Peacock on Aug 2, 2016 9:00:00 AM

David Peacock

Is your conveyor company the same company it was last year? If it’s Hytrol, it is.

Recently some major players in the material handling industry were acquired through business agreements, and while an acquisition does not spell disaster, it’s always a harbinger of change.  Usually it is a bittersweet moment for those at the company, a period of uncertainty for the customer and the end for the old way of doing business.

I have seen and been involved with multiple acquisitions in previous companies.  Those experiences, both good and bad, have taught me that there is peace of mind working at a company whose culture and processes change naturally to meet customer needs and expectations and not as a result of an acquisition.

Acquisitions matter for customers, and there are three main reasons why.

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Topics: Careers, Manufacturing Industry

David Peacock: Fostering Millennial Talent as a Baby Boomer

Posted by David Peacock on Jul 12, 2016 9:00:00 AM

David Peacock

It’s a tough fact to swallow: the skills gap in manufacturing means that 2 million jobs will potentially go unfulfilled in the next decade in this sector. The solution to this problem can be even tougher for an older generation to face: we need Millennials in our workforce, and we need them now.

Let me start by saying that I dislike being categorized as a boomer and suspect many others dislike being categorized by age. Not everyone fits neatly into these categories, but it does offer a framework to address an ongoing challenge.

As a Baby Boomer I know about the stereotypes that are placed on Millennials—they’re often portrayed as lazy, unloyal, and ungrateful. I haven’t found that to be the case. To recruit this generation to our industry, we need to be aware that Millennials are simply less constrained by what we see as conventional behavior. At their core, they need to be inspired, to be mentored, and to be recognized. That’s really not very different from every other group. The difference is in how we accomplish that inspiration, motivation and recognition. It’s up to our generation to figure out the most efficient ways to do this.

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Topics: Careers, Manufacturing Industry

David Peacock: The Importance of Onshoring

Posted by David Peacock on Jan 26, 2016 7:00:00 AM

David Peacock

Hytrol has been an American-made company since it was founded in 1947. It’s a crucial aspect of our company’s brand and a huge factor in our success. Through the challenges we’ve had along the way, we’ve always pledged to keep our manufacturing facility in the United States, and there are many reasons we’ve chosen to do so.

Onshoring has been a growing trend for American manufacturing recently—about 700,000 jobs have been added in this industry since 2010, and that number continues to grow. Hytrol is actively participating in this trend. As we expand our facility, we are also increasing the number of positions we have to offer.

Onshoring is viewed as a positive turn for several reasons, and for Hytrol the reasons are simple: we want to continue to make the highest quality products in the world, to remain able to swiftly react to changing demands, and to support our hometown families. Our decision also fits with our core value of serving as good corporate citizens by proactively creating opportunities within the U.S. economy.

 

You Can't Create Value Without Quality

Some manufacturers, steeped in dated manufacturing philosophies, might assume that production in a low-cost country would lead to lower costs and higher value. By focusing only on cheap labor, they missed the big picture: value is about more than initial cost. Effective quality control is valuable to a company and to its customers. Companies who keep manufacturing onshore have direct control over their processes and, thereby, control over the quality of their product at all times.

The reason that Hytrol creates a product of such quality isn’t an accident—it’s by design. By continually tracking all processes, we understand any issues immediately and work to rectify them. We don’t pay shipping to import potentially faulty Hytrol equipment, and that means our customers don’t either.

By manufacturing our product right here in Arkansas, we are ideally located to respond to the needs of our customers. If any change is needed, our engineers immediately respond with face-to-face communication with our production employees. That ability does not exist for companies that have elected to build their conveyors off shore. 

 

Local Manufacturing=Smart Business

Manufacturing isn’t only important to the economy—you could argue that it’s the most important piece of the economy. Hytrol has almost 900 employees, but retaining those jobs in the U.S. has a much wider effect than that 900. For every $1 spent in manufacturing, another $1.40 is added to the economy. Each manufacturing job creates 2.5 jobs in local goods and services. That multiplier is the largest of any economic sector.

Looking at it from another direction, for each manufacturing job that is offshored, 2.5 U.S. jobs are lost. Moving a job from the U.S. to another country isn’t only putting your workforce out of jobs. You’re creating a ripple effect that extends to other industries, too.

 

Keeping manufacturing right here under our own roof just makes sense. We get to create more value and be more accountable to our customers, and we get to add to the economy we’re working in. The United States is a great place to be, this is a good time to grow, and we pledge to continue to work to keep the ideals we were founded on: creating a quality product with our customer in mind.

 

David Peacock
Hytrol President


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Topics: Who We Are, Careers, Manufacturing Industry

Why Manufacturing? The Top 3 Reasons to Choose a Manufacturing Career Path

Posted by Chris Glenn on Sep 25, 2015 1:00:00 PM

Editor's Note: This post was originally published in September 2015 and has been updated for accuracy in conjunction with Manufacturing Day 2016. This blog post was written as part of Hytrol Conveyor Company, Inc.’s participation in Manufacturing Day 2015 and 2016.


100416_MFG_Day_Infographic-01.jpgIf you haven’t thought of a manufacturing career as a top choice for your future, you’re not alone. Manufacturing is at once both critically important and misunderstood. It’s a career that requires skill, thought, and creativity, but has a hard time shedding the misperception that has plagued it for years.

The United States needs more manufacturing workers, but the misperception that these are dead-end jobs with back-breaking work has created issues with recruitment—especially in recent years. So, what’s the truth about the industry, and why is it a great option for your future?

 

Manufacturing careers are important

Put simply, the United States economy relies on this sector. There are 12.3 million jobs in manufacturing in the United States, supporting more than 18.5 million jobs in the United States. This isn’t a run-of-the-mill career to be taken lightly—it’s the foundation of economic stability and the ninth largest economy in the world.

 

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Topics: Careers, Manufacturing Industry, Manufacturing Day