The Hytrol Experience

Providing the Human Touch in an Automated Customer Service Industry

Posted by Tony Sartin on May 25, 2017 3:35:00 PM


Friendly Customer CareWe've all been there before: calling into a support center expecting a live person to answer when an automated voice answers instead. After following the vocal prompts and being misunderstood by the machine and redirected elsewhere to where you just hang up the phone, you end up right where you started--frustrated.

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Topics: Educational, Customer Experience, Automation

Manufacturing an Optimal Customer Experience

Posted by Cameron Gillespie on Feb 7, 2017 4:28:00 PM

Companies are having to reinvent their strategies surrounding customer loyalty. A great example of an industry having to rethink its tactics regarding their customers is the manufacturing industry. As the field has become more competitive and saturated, manufacturing companies face rapid commoditization.

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Topics: Customer Experience

David Peacock: How Innovation Affects Customers

Posted by David Peacock on Dec 13, 2016 9:43:00 AM

David Peacock

According to a survey conducted by PwC regarding innovation, 92 percent of industrial manufacturing executives said innovation is important to future revenue growth. It makes sense—to meet consumer demand in this day and age, businesses must evaluate how to solve problems and generate new capabilities to increase throughput.

However, innovation efforts can’t take off without a shared vision or strategic plan. Throwing resources at research and development won’t solve the problem. It is important to foster an environment where innovation is viewed as everyone’s responsibility.

A commitment to innovation means a commitment to creating solutions that excite customers. By focusing on customer satisfaction, innovation improves Hytrol’s service, strengthens collaboration and enhances the overall customer experience.

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Topics: Customer Experience, Manufacturing Industry

Skills and Characteristics of a Customer-Focused Team

Posted by Tony Sartin on Oct 18, 2016 5:30:00 PM


101016.CustomerCare.BlogGraphic-01.pngHow do you create customer loyalty? In the past, companies have tried to do it by cutting prices and creative gimmicks, but what almost every industry has learned is that you do it by building a relationship with a customer built on a great experience with your company.  

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Topics: Educational, Customer Experience, Careers

How Lean Manufacturing Affects the Customer Experience

Posted by Tony Sartin on Oct 11, 2016 5:30:00 PM


101016.EfficiencyQuality.BlogGraphic-01.pngIf you've ever visited with a Hytrol representative, visited our manufacturing facility, or even just read our blog posts, you know that Lean Manufacturing is at the heart of everything that we do. We began our lean practices over 10 years ago, and we've never looked back, and there is a single reason why: our customer.

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Topics: Lean Manufacturing, Customer Experience

The Two Most Important Factors in Quality Assurance

Posted by Chris Shepard on Sep 14, 2016 4:30:00 PM

QualityGraphic.png

It’s imperative in Lean Manufacturing that quality is assured. In a Lean environment you eliminate waste, and there’s no greater waste or cost to eliminate than a quality issue. Between lost hours and lost material, quality issues are costly to your company and, ultimately, to your customer.

One thing I’ve found in my many years involved in quality assurance, is that a company’s quality successes and failures come down to two variables: your people and your processes. This is especially true in manufacturing. But no matter your industry, your quality standards are directly correlated with how well you’re approaching these two subjects.

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Topics: Who We Are, Lean Manufacturing, Customer Experience, Quality Assurance

3 Ways a Warehouse Control System Adds to Your Solution

Posted by Bill Maple on Aug 25, 2016 9:00:00 AM


A WCS may be right for your company.In today’s world, technology gets more and more complicated, but also more and more necessary. The material handling industry has always used technology to create better solutions for consumers, and the Warehouse Control System (WCS) is software layer that allows for greater efficiency and integration. But with so much technology out there, why is a WCS so beneficial to manufacturers and distributors?

 

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Topics: Who We Are, Lean Manufacturing, Customer Experience

The 5 Characteristics of a Team-Oriented Department

Posted by Tony Sartin on Mar 17, 2016 9:00:00 AM

CustomerCareBlogGraphic.jpgCreating a team-oriented environment can seem like a daunting task. In today’s workplace, employees can find themselves competing against each other instead of helping one another out, and in the end everyone’s performance suffers for it. 

As a team leader, it’s your job to take your employees to the highest level of performance—you can do this by creating an environment that plays on everyone’s strengths and creates a culture of excellence. At Hytrol, we place importance on having a family culture and helping one another. You can create this kind of culture in your own department by focusing on these five major characteristics.

 

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Topics: Customer Experience

Three Major Lean Manufacturing Benefits to Customers

Posted by Jennie Dannecker on Sep 16, 2015 7:00:00 AM

In today’s competitive, consumer-driven landscape, companies have to find ways to streamline operations and deliver products even more quickly. The name of the game is speed and efficiency. 

 

In order to meet rising customer expectations, however, companies must do more than keep current with the status quo – they must perform at peak levels of efficiency and drive continuous process improvements across the organization.

 

Lean manufacturing drives ongoing improvements in cost, quality, service, and delivery, and creates a culture of employee empowerment and waste minimization. It isn’t a new concept, and today it’s still continually relied upon to lower levels of inventory, create higher efficiencies, and improve delivery performance.

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Topics: Who We Are, Lean Manufacturing, Customer Experience