The Hytrol Experience

Providing the Human Touch in an Automated Customer Service Industry

Posted by Tony Sartin on May 25, 2017 3:35:00 PM


Friendly Customer CareWe've all been there before: calling into a support center expecting a live person to answer when an automated voice answers instead. After following the vocal prompts and being misunderstood by the machine and redirected elsewhere to where you just hang up the phone, you end up right where you started--frustrated.

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Topics: Educational, Customer Experience, Automation

Ask Hytrol: How to Upgrade the Switch on the ProSort 400

Posted by Jonathan Noell on May 18, 2017 10:50:00 AM

 

In today's Ask Hytrol, we're going to discuss how to upgrade your ProSort 400's switch to the latest configuration. First, remove the hex bolt on the rubber bushing mounting bracket. Disconnect the green airlines from the fittings on the cylinder. Loosen the jam nut on the cylinder rod so that the cylinder may unscrew from the rod end. Unscrew the rubber bushing from the cylinder's base. Once the old bushing is removed, add a drop of thread locker onto the new bushing stud and screw the stud tightly into the back of the cylinder. Hytrol recommends allowing the thread locker to cure for approximately 15 minutes.

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Topics: Educational, Ask Hytrol, Integration Partners

Ask Hytrol: How to Upgrade the Switch on the ProSort 100

Posted by Jonathan Noell on Apr 25, 2017 10:27:00 AM

 

In the latest Ask Hytrol, we're going to discuss how to upgrade the ProSort 100's divert switch to the latest configuration. Following proper lock-out tag-out procedures, remove the divert from the unit. Detach the locknut from the vibration mount holding the cylinder mount to the switch plate. Remove the locknuts above the rod end so that the actuator assembly can be pulled out. Unplug the two green airlines. Discard the rubber bushing and mounting angle from the cylinder's end.

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Topics: Educational, Ask Hytrol, Integration Partners

The Biggest Problem with Training and How You Can Prevent It

Posted by Jonathan Noell on Apr 18, 2017 4:37:00 PM

When I facilitate a training event at Hytrol or at a customer's facility, I always ask participants to share their main goal(s) or objectives for the training so that I can confirm we meet them. Almost without fail, at least one response is, "My boss sent me."

As a training specialist, it's disappointing to hear because it means the employee does not have a clear understanding of why they are in training in the first place and what the desired business outcome for their attendance is. Without that understanding, the employee is almost guaranteed to fail in transferring this new knowledge to their job.

According to the Association for Talent Development, organizations in 2015 spent an average of $1,252 per employee on direct learning expenditures. For even the smallest of organizations, that cost adds up quickly. Failure to drive successful learning transfer, or ability to apply the behavior/skills/knowledge acquired to their job, to actual business results is a very costly mistake.

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Topics: Educational, Training, Sales

Maintaining a Healthy Lifestyle in the Workplace

Posted by Lauren Matheson Ryan on Mar 15, 2017 3:04:00 PM

Per a recent study, as many as 82 million Americans with employer-based coverage have a pre-existing condition. Ranging from chronic conditions like diabetes or heart disease to life-threatening illnesses like cancer, these kinds of health issues have a significant impact on a person's finances, emotions, and faculties.

Encouraging small lifestyle changes can be beneficial for both your employees and your company.

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Topics: Educational

Ask Hytrol: How to Use the Hytrol Toolbox App

Posted by Jonathan Noell on Mar 8, 2017 4:45:00 PM

 

In this Ask Hytrol post, we’re going to talk about how to use the Hytrol Toolbox app, a free app available to Integration Partners and End Users. This app was designed with the maintenance person in mind. With the Hytrol Toolbox app, you can view information about your conveyor, identify part numbers, select a quantity, and email your required list directly to your purchaser, Integration Partner, or Hytrol--all from your iOS, Android, Windows, or Kindle device.

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Topics: Educational, Ask Hytrol, Integration Partners

Ask Hytrol: Importing a Parts Order from an .h4i File

Posted by Jonathan Noell on Feb 14, 2017 5:15:00 PM

 

Importing a spare parts order into HEROES allows for electronic tracking for spare parts orders and removes the possibility of order duplication. Let’s talk about how to import this list from HyNet.

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Topics: Educational, Ask Hytrol, Integration Partners

Why Sales Enablement is a Must-Have in Your Company

Posted by Jonathan Noell on Nov 22, 2016 5:19:00 PM

Sales has changed significantly in the past 20 years, and the material handling industry is not immune to these updates. Buyers seeking more information online before ever contacting a sales team has created the need for updates in the sales process. Rather than scrambling to make that happen, companies are beginning to find the function of sales enablement is a critical new component of their process.

Simply put, sales enablement does just that: it enhances the ability of a sales team by giving them more information, resources and tools that improve productivity. This can include everything from creating materials for them to providing sales training, making each employee more competent when it comes to the product.

Sales enablement solutions can be formalized or informal, but they all have these aspects in common:

They Focus on the Customer

What do your customers already know? What do they want to know? How do they want to find it? When your sales team knows this, they get to use that information to become more capable evangelists of the product. This is the kind of thought process that lean companies already use, and extending it into the sales process makes sense. When you are always thinking about the next stakeholder and the customer, your organization has already taken steps to become leaner.

It Enhances Collaboration

Because two minds are better than one, and 20 minds are better than two. Sales enablement connects the sales team to every function in your company, from IT to engineering to marketing. Creating more digital content, better sites, functioning applications and other materials that can help the sales team means collaboration across the board.

It Creates Continuous Improvement

Sales enablement isn't a one and done process. It means continually reevaluating sales practices and finding new opportunities to reach out to prospects. This means more efficiency and more effectiveness. For instance, what materials and training create the best return on investment? Equally importantly, what materials, training or processes aren't working? Sales enablement allows for insight into these materials, and when you stop using your resources to produce them, you get to utilize those resources elsewhere.

It Creates Visibility

How do you know what kinds of materials and training to produce? You track the data. Tracking key performance indicators to monitor the success of different strategies creates more visibility into the process itself. That means--you guessed it--more efficiency, effectiveness and a better return on investment.

 

Check out Hytrol's resources for sales enablement:

Enroll in a Hytrol Seminar    Watch Our Relationship Focus Videos

 

What are some of your company's sales enablement procedures? Let us know in the comments!

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Topics: Educational, Training, Sales

Skills and Characteristics of a Customer-Focused Team

Posted by Tony Sartin on Oct 18, 2016 5:30:00 PM


101016.CustomerCare.BlogGraphic-01.pngHow do you create customer loyalty? In the past, companies have tried to do it by cutting prices and creative gimmicks, but what almost every industry has learned is that you do it by building a relationship with a customer built on a great experience with your company.  

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Topics: Educational, Customer Experience, Careers

5 Simple Conveyor Application Rules for Optimal Performance

Posted by Scott Stone on Sep 1, 2016 1:00:00 PM

 

083016_Conveyor_Application_Rules-03.jpgWhen considering new solutions for material handling challenges, there can be an overwhelming number of options and potential vendors, technologies, or equipment types. Finding the right solution for your specific needs is imperative to achieve optimal performance.

Before investing in a solution, decision makers need to understand the ins and outs of their current system, establish clear goals, and communicate budget considerations.

Let’s take a deeper look at the areas warehouses and distribution centers need to examine in order to ensure implementation of the best conveyor application:

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Topics: Educational, Conveyor Systems