It’s imperative in Lean Manufacturing that quality is assured. In a Lean environment you eliminate waste, and there’s no greater waste or cost to eliminate than a quality issue. Between lost hours and lost material, quality issues are costly to your company and, ultimately, to your customer.
One thing I’ve found in my many years involved in quality assurance, is that a company’s quality successes and failures come down to two variables: your people and your processes. This is especially true in manufacturing. But no matter your industry, your quality standards are directly correlated with how well you’re approaching these two subjects.