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Tony Sartin

Tony Sartin

Tony Sartin is the Customer Care Manager at Hytrol. His blend of enthusiasm and manufacturing knowledge drives our team of support experts.

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Recent Posts

A Human Touch in an Automated Industry

We've all been there before: calling into a support center expecting a live person to answer when an automated voice answers instead. After following the vocal prompts and being misunderstood by the machine and redirected elsewhere to where you just hang up the phone, you end up right where you started--frustrated.
Tony Sartin
May 25, 2017
By Tony Sartin
Industry Trends
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Tony Sartin
October 18, 2016
By Tony Sartin
Educational

Skills and Characteristics of a Customer-Focused Team

How do you create customer loyalty? In the past, companies have tried to do it by cutting prices and creative gimmicks, but what almost every industry has learned is that you do it by building a relationship with a customer built on a great experience with your company.  
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Tony Sartin
October 11, 2016
By Tony Sartin
Educational

Lean Manufacturing and the Customer Experience

If you've ever visited with a Hytrol representative, visited our manufacturing facility, or even just read our blog posts, you know that Lean Manufacturing is at the heart of everything that we do. We began our lean practices over 10 years ago, and we've never looked back, and there is a single reason why: our customer.
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Tony Sartin
March 17, 2016
By Tony Sartin
Industry Trends

The 5 Characteristics of a Team-Oriented Department

Creating a team-oriented environment can seem like a daunting task. In today’s workplace, employees can find themselves competing against each other instead of helping one another out, and in the end everyone’s performance suffers for it.  As a team leader, it’s your job to take your employees to the highest level of performance—you can do this by creating an environment that plays on everyone’s strengths and creates a culture of excellence. At Hytrol, we place importance on having a family cult...
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Tony Sartin
June 9, 2015
By Tony Sartin
Educational

Create a Great Omni-Channel Customer Experience

Omnichannel is here to stay: it's a goal in every industry, creating a seamless experience in every customer interaction. But it's also more than just a buzzword. A truly integrated environment is more than just the same color scheme and pricing; it’s about the customer. To create the ultimate experience, you have to be more than tech savvy—you have to be people savvy.  
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Tony Sartin
August 12, 2014
By Tony Sartin
Educational

4 Steps to Create Customers for Life

How do I create satisfaction for a customer? Will a happy customer be there forever? Is one bad experience going to cause my customer to leave? These questions are at the heart of customer service. Whether your company is dealing with changes in the economy or changes in technology, sometimes difficult situations arise with customers. Through great customer experience, you can build strong relationships that will keep your customer coming back. At Hytrol, we have experienced the importance of th...
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