Category Industry Trends

A Human Touch in an Automated Industry

We’ve all been there before: calling into a support center expecting a live person to answer when an automated voice answers instead. After following the vocal prompts and being misunderstood by the machine and redirected elsewhere to where you just…

David Peacock: Lean Leadership

Strategic Ideas

On this blog, I’ve discussed trends in manufacturing, in mentoring, in hiring. The overarching theme for each of these topics can be summed up in one word: change. In every industry, in every generation, and in every market, change is…