David Peacock: The Integration Partner Network
At Hytrol, we build material handling systems that are the best in the world, but our strength lies equally in the world class implementation and service provided by our integration partner network. The Hytrol Integration Partner Network is the key to success, for both Hytrol and our customers.
So many companies attempt to serve the world with a handful of internal sales representatives. At Hytrol, we know that our customers want more than that. Whether distribution centers or manufacturing plants, our customers want service access within miles and minutes, and that’s where the Hytrol Integration Partner Network comes in.
Integration partners are the only way Hytrol goes to market, and they are instrumental to the Hytrol value proposition through their:
- Consultation, layout, and design assistance
- Best of breed solutions
- Engineering services
- Installation
- Software and support
- Field training and training through Hytrol
- Life cycle support
We began building a large network of integration partners more than 50 years ago with a handshake and a promise. We continue those relationships today, and we’re dedicated to them in the future, working collaboratively with the IP to give our customers competitive advantages of service, support, and accessibility.
It’s true that our integration partners add value to Hytrol by functioning as our sales force—we have sold exclusively through this network for decades—but the most unique aspect of this network is the value of the relationship between Hytrol and those partners. Hytrol works hard to match the needs of the customers, and by connecting a customer to an integration partner, we know that they’ll get the quality service and product we’re known for. We can only do this because of the great relationships we have with our partners.
Everyone has different talents and skills, and different interests and abilities. We recognize these differences among our integration partnerships, which is why we have more than 100 IPs with whom we work. Some IPs are larger organizations with multiple offices around the world; other integration partners are very focused on a small geographic area or market segment in which they know both the people and the ins and outs of that market.
We take these partnerships very seriously, methodically and carefully adding new integration partners in response to our customers’ needs. If there is a gap in how rapidly or effectively we respond to customers, we work with our integration partners to ensure that we are always the right choice.
Hytrol meets with integration partners many times throughout the year, whether at a joint site visit, training seminars, conferences, or detailed design reviews. We’re dedicated to our integration partners in the same way that we’re dedicated to our customers. A strong relationship is critical in an investment, and our relationship with integration partners is one that does not disappoint.