We’ve all been there before: calling into a support center expecting a live person to answer when an automated voice answers instead. After following the vocal prompts and being misunderstood by the machine and redirected elsewhere to where you just…
How do you create customer loyalty? In the past, companies have tried to do it by cutting prices and creative gimmicks, but what almost every industry has learned is that you do it by building a relationship with a customer built on…
Creating a team-oriented environment can seem like a daunting task. In today’s workplace, employees can find themselves competing against each other instead of helping one another out, and in the end everyone’s performance suffers for it. As a team leader,…
How do I create satisfaction for a customer? Will a happy customer be there forever? Is one bad experience going to cause my customer to leave? These questions are at the heart of customer service. Whether your company is dealing…
